Avaya IP Office VOIP telephone systems Vancouver & Calgary sold and serviced by Datacom Solutions.

Datacom Solutions has been installing and servicing Telephone systems in & around Vancouver Canada since 1999. We are now offering Avaya IP Office telephone systems in Calgary Alberta. It is our goal to provide stable, consistent and reliable telephone systems to businesses both large and small. We strive to implement your telephone system installation, data & networking solutions in a manner that defines customer service while maintaining the highest of standards.

Connect branch offices in Vancouver & Calgary as if they were in the same building

Enjoy considerable cost savings by moving your conferencing solution in house

Datacom Solutions Ltd is now offering the new Avaya R5 IP500 IP Office platform

Designed for small and medium enterprises, Avaya IP Office offers powerful capabilities to help employees communicate more effectively with customers, vendors, and each other. Combining advanced, big business functionality with the ease of use and simplified management that small businesses require, IP Office helps small businesses use communications to differentiate them from their competition.

The IP Office is a modular communications solution that scales from 2 to 384 extensions. It provides a hybrid PBX with both Time Division Multiplexing (Digital) and IP phone support that can be used in either mode or both concurrently. IP Office has data capabilities built in, providing IP routing, switching and Firewall protection between LAN and WAN. IP Office has an integrated software applications suite that delivers a contact center, voice and email messaging, Interactive Voice Response, conferencing and computer telephony integration.

IP Office 500

The IP Office 500 supports:

A modular, flexible chassis.
12 Expansion Modules providing a combination of up to 384 analog, digital & IP extensions.
16 analog trunks or 8 digital PRI trunks (up to 192 T1/PRI channels) using internal daughter cards, additional analog trunks can be supplied through external Analog 16 modules.
128 optional voice compression channels
2 independently switched LAN ports
Optional Embedded Messaging card.

IP Office 406 No longer being manufactured

The IP Office 406 supports:

6 Expansion Modules providing a combination of up to 190 analog and digital extensions.
8 analog trunks or 3 digital trunks (72 T1/PRI channels and 90 E1 channels). Additional analog trunks can be provisioned using the IP400 Analog trunk 16 module.
30 optional voice compression channels and 8 port Layer 2 switch.

IP Office 412

The IP Office 412 supports:

12 Expansion Modules providing a combination of up to 360 analog and digital extensions.
8 analog trunks or 4 digital trunk (96 T1/PRI channels or 120 E1 channels). Additional analog trunks can be provisioned using the IP400 Analog trunk 16 module.
60 optional voice compression channels and 2 independently Switched LAN ports.

Applications Platform Features

IP Office provides big business benefits and enhanced productivity for small and mid-size businesses with a full complement of sophisticated applications.
IP Office provides a number of free applications (eg. Phone Manager Lite, Microsoft TAPI service). These applications can be upgraded to provide enhanced functionality through the purchase of some of the license keys listed bellow.

Operator SoftConsole
A graphical User Interface (GUI) for attendants on their PC desktop for call handling. Works with a telephone and is an easy way to learn and use sophisticated tools in a comfortable environment.
One-X Portal for IP Office
A powerful client/server web application that allows the user to control and manage phone calls from a web browser with the standard LDAP protocol for connectivity to external directories.
Phone Manager
A powerful desktop application for the IP Office, available in Lite, Pro, and PC Softphone versions to allow you to control and manage phone calls from your Windows desktop.
Open CTI interfaces
IP Office has a built in TAPI server that integrates easily with popular contact management applications such as Outlook. Sophisticated custom applications can be rapidly developed and deployed with our full software development kit.
Voicemail
Callers can always be answered with a personal voicemail greeting before a message is taken and message notification set. Messages can be shared (forwarded) with colleagues and retrieved by any phone capable of tone dialing. When used with Phone Manager Pro, the PC can be used to control message playback.

Integrated Voicemail to Email Presentation
Voice messages can be copied into email messages and delivered into the email system. IP Office uses SMTP or MAPI to deliver a copy of the voice message.
Unified Messaging
The Unified Messaging Service within VoiceMail Pro provides a higher level of integration to synchronize both voicemail and email inboxes.
VoiceMail Pro Web Access
Together with UMS comes the ability to access voice mails via a web browser. using this voicemail messages can be managed and listen to using either the PC or the IP Office extension.
Auto-Attendant
Simplify service for administrators with this easy-to-use feature with the ability to construct customized automated services allowing callers to efficiently navigate the system, and reach the right person, without the assistance of an operator. Available with VoiceMail Pro and with Embedded Voicemail for IP500 and IP406 V2.
Interactive Voice Response (IVR) and Text to Speech
Create automated customized systems allowing callers to interact with business information, for example, reading email, account enquiry systems, automated ordering systems, ticket purchasing systems, PIN number checking, remote time sheet management, etc. Enhance theses systems by using Text To Speech to read information back to callers.

Customer Call Reporter
Combined with the built-in ACD functionality of IP Office, CCR enables a small business to track and measure customer service and agent productivity levels
· IP Office + CCR = Informal Call Center
· The new CCR application delivers:
· Simple/Intuitive Reporting
· Browser/Thin Client Architecture
· Single Server Efficiency (with VoiceMail Pro)
· Target Segment: Small Business, <30 agents
· Can support up to 150 agents
· 30 supervisors
· one administrator

IP Office Turns VoIP into IP Telephony

In order to make use of VoIP, IP Office uses signaling protocols called H.323 right now, and Session Initiation Protocol (SIP) which allow IP Office to establish end-to-end connections for the voice path through the IP network. It ensures each end of the connection is able to transmit and receive voice and provides the network addressing for end to end packet transmission. IP Office also allows for connecting between the different technologies by translating the signals they use, for example an analog phone may wish to connect to a VoIP destination. This requires both the signaling and voice transmission to be translated – IP Office does this easily as it contains technology elements called gateways and gatekeepers that enable translations to happen.

With a conventional telephone system you plug your analog or digital TDM telephone into an extension socket connected to your PBX or Key System. With IP Telephony you connect your digital IP telephone to your IP PBX via the LAN. There are two basic types of IP phones:

A physical phone, which looks very similar to a standard telephone (IP Hard Phone)

A software application (Phone Manager PC Softphone) which runs on the user's PC, allowing them to use either a headset/microphone to make/receive calls anywhere they have IP connection

IP telephony has the advantage of allowing extensions to be deployed both locally and remotely through the use of IP routing and IP VPN services.

Small community networking:

Up to 32 Avaya IP Office systems (with 5.0 software) can be linked together with a total of 500 endpoints using a standard data network, providing limited rich transparency and advanced applications such as centralized voice mail and call center. The data networking capabilities of IP Office include Internet or branch-to-branch based routing with firewall-protected Internet access and integral security. The system supports the QSIG protocol for improved networking and interoperability to different telephone systems.

Investment protection is offered through handsets supported by several Avaya platforms, and provides a migration path that is forward and backwards compatible. IP Office supports IP and digital telephone operation, with large display desktop phones with sophisticated screen-driven feature access. Single button on/off control is available for selected features for ease of use.

Telephone Options

IP Office supports multiple telephone solutions, giving the small and mid-size business maximum flexibility to choose according to their current and future needs:

IP Telephones
IP Office's integral H.323 Server supports Avaya 1600 and 5600 Series IP telephones, selected Avaya 4600 Series IP telephones, Avaya T3 series IP telephones, Avaya 3600 Series Wireless VoIP telephones and Phone Manager PC Softphone.

Digital Telephones
IP500 Digital Station 8 cards plus IP Office Digital Station 16 or 30 Expansion Modules support the Avaya 5400 Series of digital phones and Avaya T3 Series telephones, plus selected 2400 and 6400 Series phones. The IP Office Digital Station expansion modules also support existing selected 2400, 4400, 6400 Series phones

Analog Phones
IP500 Phone 2 or 8 cards plus IP Office Phone 8, 16 or 30 Expansion Modules support standard analog phones, faxes and modems, with support for calling line identification and message waiting indication where these services are provided.

Wireless Telephones
Avaya IP DECT base stations can be added to support the Avaya IP DECT 3701 and 3711 telephones as well as the DECT R4 3720 and 3725 telephones. The IP Office Digital Station interfaces support the Avaya 3810 telephone. The Avaya 3600 Series wireless VoIP telephones are also supported.

Third Party SIP endpoints
IP Office's integrated SIP Server supports third-party SIP endpoints such as, desktop telephones, softphones and conferencing speakerphones.

All Avaya telephones are designed to ensure that features and functions are easily accessible to the user - ensuring that, through ease of use, the full benefits of the system are delivered to the desktop. The telephones listed below are the preferred and premier range of telephones for use on the IP Office. These telephones are sold worldwide in every country that the IP Office is available. This telephone range consists of both digital and IP telephones.

IP Office worldwide digital phones

IP Office worldwide IP phones

•	5402 Telephone

•	5610SW IP Telephone

•	5410 Telephone

•	5621 IP Telephone

•	5420 Telephone

•	1603 IP Telephone

•	1608 IP Telephone

•	1616 IP Telephone

In addition to the telephones above, the IP Office supports a wide range of phones as listed below. However, note that some of these phones are only available in certain countries and regions.

Other digital/analog phones

Other IP phones

•	T3 Compact (Upn and IP)

•	3641 Ruggedized Wireless (WiFi) Phone

•	T3 Comfort (Upn and IP)

•	3645 Ruggedized Wireless (WiFi) Phone

•	T3 Classic (Upn and IP)

•	3701 IP DECT Wireless Handset

•	T3 DSS Module

•	3711 IP DECT Wireless Handset

•	2402 Telephone

•	3720 DECT R4 Wireless Handset

•	2410 Telephone

•	3725 DECT R4 Wireless Handset

•	2420 Telephone

•	3810 Wireless Telephone

•	EU24/EU24BL DSS Unit

•	4610SW IP Telephone

•	Analog Telephones

•	4621SW IP Telephone

•	Interquartz Gemini 9281-AV, 9330-AV and 9335-AV analog telephones

The following phones are fully supported on IP Office R5 but are no longer available for new sales.

Other digital/analog phones

Other IP phones

•	6408D Telephone

•	5601 IP Telephone

•	6416D Telephone

•	4601 IP Telephone

•	6424D Telephone

•	4602SW IP Telephone

•	20DT DECT Telephone (with IP DECT only)

•	5602SW IP Telephone

•	5620 IP Telephone

•	4620 IP Telephone

•	4625SW IP Telephone

•	3616 Executive Wireless (WiFi) Phone

•	3620 Healthcare Wireless (WiFi) Phone

•	3626 Ruggedized Wireless (WiFi) Phone

Legacy Telephone Support

The following telephones are not supported by IP Office Release 5 They may function but have not been tested with IP Office Release 5 and any faults reported with IP Office Release 5 will not be fixed.

•	20DT Analog DECT used with IP Office Analog DECT and Compact DECT

•	4606, 4612 and 4624 IP phones, 4450 DSS Unit

•	TransTalk 9040

Avaya IP Office delivers full voice functionality with a comprehensive set of features. The system can be configured as a voice-only PBX using traditional circuit-switched lines or as an IP telephony server using high-speed ISDN/PRI dial-up access and/or direct leased line connectivity.

Call today for your free consultation

Vancouver (604) 454-9977 toll free 1-877-313-DATA (3282)