Nortel Business Communications Manager (BCM) installed by Datacom Solutions Ltd provides one of the first and most widely deployed converged voice/data solution in the industry for small to medium sized businesses. Migrate your business communications into the world of Voice over IP. (VoIP) We service Vancouver & Calgary.

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Vancouver (604) 454-9977 Toll Free 1-877-313-DATA (3282)

BCM 50	BCM 200
BCM 400	BCM 1000
BCM expansion cabinets	Media bay modules

 

Voice over IP solutions that can work with your existing Norstar infrastructure

Implementing today's technology for tomorrows business needs in Vancouver & Calgary.

Nortel BCM 400 3.7 Platform

Business Communications Manager (BCM) provides a choice of IP-enabled or pure-IP strategy. Leveraging existing Meridian, Norstar, and Succession 1000 investments, BCM has the capabilities businesses need including telephony, Voice over IP, unified messaging, multimedia call center, interactive voice response, IP routing and data services such as firewall, wireless, and more.

What can a Business Communications Manager do for me?

Working from home:

• Using virtual private network (VPN) technology and DSL lines, the BCM enables you to have an extension with all the features of a standard extension remote from the office.
  Combine e-mail, voice mail & fax into one location

• Combines e-Mail, Voice Mail & Fax into a single Inbox, reducing training time as there is only one system to learn. Users can see all messages and prioritize them in order of importance.

• Faxes remain private & can be viewed prior to printing. Fax & Voice mail can be routed and managed just like e-mail with easy remote access to all messages via a single call.
  Let the BCM answer your calls.

• Auto attendant software built in allowing calls to be answered automatically and a message given. Calls can then be transferred to an extension, outside line or voice mailbox.

Easy handling of calls by receptionist:

Business Communications Manager BCM Attendant Console, provides the capability to attach one or more Windows PCs to a Business Communications Manager system for use by telephone system attendants. The program provides a Graphical User Interface (GUI) for the easy handling of incoming call traffic and quick dispatch to the appropriate person or to Voice Messaging.

Even before a call is answered, the Attendant Console can provide caller information to the attendant to assist in handling the call. For example, the GUI can inform the attendant of the caller’s telephone number, the type of trunk group the call came in on and the amount of time the caller has been waiting - enabling the call to be answered more professionally and efficiently. The GUI also provides information not normally available with hardware-based consoles. For any incoming call, the Attendant Console can provide the attendant with the names of the employees the caller most often calls and the status of each employee’s telephone. The attendant is immediately able to see whether the target extension is busy and if so, advise the caller of alternative employees for them to be connected to.

Attendant Console enables attendant(s) to:

Answer up to 144 incoming lines

Recognize and label who is calling the organization

Access information about callers

Add or change caller records

Put calls on hold

See busy-line status of all phones

View a directory of all extensions showing person and telephone status

Park calls and access paging

Transfer calls to voicemail

Allow the called party to control the call

Provide management reports of how incoming callers are treated.

Communication tools for your computer

Direct calls to an extension and display caller name in the telephone’s LCD window - even if the called party is on the phone

Computer Telephony integration ( CTI ): Provides companies with the ability to turn their Personal Computers (PC) into powerful communications tools in combination with their data network and business Communications Manager.

Personal Call Manager: The primary benefit of PCM is that call management is visual and easily handled using a PC. A user can access a personal address book and double-click on an icon to dial a contact. They can conference or transfer calls just by dragging the icon into different areas of the PCM window thereby eliminating the guesswork and perceived frustration of using advanced telephony features. They can also answer calls with a single mouse click and when Calling Line ID (CLID) is available, PCM can open a window showing who is calling, along with associated information that may be stored in the PCM Address Book.

Improve employee productivity:
Professional call-centre software is built into the BCM. This would normally be very expensive and limited to larger telephone systems. By utilizing this software BCM Call-Centre applications can help to increase revenues by

Increasing the numbers of calls handled

Reducing customer hold time

Eliminating ring/no answer

Reducing abandoned calls

Business Communications Manager Call-Centre applications can also help to optimize staff resourcing through call-routing capabilities that help to balance workloads; having multi-skilled agents logged into more than one group at a time, thereby maximizing their efficiency; and enhancing the overall work environment.

Features and benefits

Multimedia Call Center
Voice Messaging
Message networking
Unified Messaging
Professional Call Center and Reporting
Custom Call Routing (CCR)
Attendant Console
Fax Messaging
Personal Call Manager (PCM)
Unified Manager
IP phone support
Built in Voice Mail (requires activation)
Support for Norstar Fiber Modules
Intel® Pentium® III 700 MHz (BCM400) or a Pentium Celeron 850MHz (BCM200), CPU
256 MB SDRAM
20 GB hard drive
2 10/100 BaseT Ethernet ports (on-board)
1 V.90 embedded modem (North America units only)
2 PCI slots (one used by the Media Services Card and one for adding a WAN interface card)
4 media bays in BCM400, 2 media bays in BCM200
350 watt power supply (PS)
Windows NTE 4.0.

Nortel BCM 200 3.7 Platform

This BCM 200 platform comes fully equipped with:
a Pentium® Celeron 850MHz processor
256Mb of RAM
20 GB hard drive
A 350- watt power supply
2 Media bays
2 10/100 BaseT Ethernet ports (on-board)
V.90 embedded modem
All housed in a 19-inch, rack-mountable chassis.

The Nortel BCM 200 chassis also comes equipped with integrated features like voice, data and management applications working in concert with Microsoft Windows NT Embedded operating system.

Nortel BCM 50

The Business Communications Manager (BCM) is an all-in-one, affordable platform for converged voice and data communications for small to medium business with 3 to 20 stations, yet scalable to serve more than 200. The BCM provides advanced capabilities such as robust telephony features, voice messaging and unified messaging, IP networking, Internet access, contact centers with skills-based routing, and IP telephony. With an easy-to-use and highly flexible architecture, the BCM 50 enables small sites to benefit from convergence capabilities that were previously only available to much larger organizations.

Key Features:

The affordable BCM 50, scaled for small sites, comes pre-loaded with hundreds of features and a full suite of integrated applications. As your business grows and its needs evolve, you can activate more capabilities just by entering a key code.

One of the Industrys Largest Portfolio of Telephony Features: More than 200+ in all, lets you process calls with exceptional reliability, efficiency and flexibility. You can be sure that all callers receive prompt, professional treatment. Employees enjoy convenience, productivity and control features that reduce phone tag and frustration. For example, the system can put a call on hold to page a person, who can then pick up the call from any extension.

Voice Messaging: Enables callers to leave important information on a mailbox for a selected user, department or groups of users. The system adds call information, such as calling line ID, time and date of the call and priority level. Employees can record their own personalised greetings and enjoy password-protected access to their messages from anywhere. Mailboxes are virtually unlimited, as the BCM 50 provides 100 hours of message storage.

Automated Attendant: Answers calls 24 hours a day with your personalised greetings and routes calls to the right people, departments or voice mailboxes according to time of day, day of week, holiday schedule and calling line ID. The routing logic can include multiple levels, so callers can self-direct to exactly the right destination.

Unified Messaging: Converges voice, fax and email messages onto users PCs or laptops, to be managed by one standard application, such as Microsoft Outlook or Exchange. This convenience can be a real time-saver, especially for users with heavy call volume.

Convergence of Services over IP: Supports powerful new e-business applications that improve operations and customer service, cost-effectively extend network services to remote workers, increase portability, simplify moves and changes, and eliminate toll charges for site-to-site calls.

Universal Internet Access: Gives authorized users access to the company intranet or the Internet. Optional security features such as authentication, encryption, firewall and virtual private networks (VPNs) provide safe connectivity among business sites and for mobile or home-based employees.

Call Center: Distributes incoming calls among up to 10 active agents or designated employees, to create an order desk, reservations department, customer service group or technical support center. Calls can flow into two queues aligned with agent skills, so callers have an express lane to the right destination, and agents can give the best possible service.

Computer Telephony Integration (CTI): Enables you to use third-party, PC-based applications to control telephone services, such as a click-to-call company directory or automatic screen pops of a customers account status alongside a customers call. Its simple to activate, set up and manage these applications from any workstation that has LAN or Web access, using a standard management application called Element Manager and Start up Profile.

Nortel BCM Expansion Cabinet

The Expansion Cabinet is a cost-effective way to increase the capacity of the BCM. Connection is via a DS256 cable directly from the Media Services Card to the Expansion Cabinet. The Expansion Cabinet is backwards-compatible with earlier BCM Releases.

Features:
Six expansion bays
One RJ45 connector for the interface to the MSC
Six DS256 module connectors
Includes 5m cord for connecting to BCM
Supports the following Media Bay Modules
CTM 4/8
DSM 16+/32+
4 x 16 (Combo)
ASM
BRIM S/T
FEM
Does not support DTI or DDIM

Nortel BCM media bay modules

Fiber Expansion Media Bay Module NT7B07AAAC

Fiber Expansion Media Bay Modules connect Norstar Fiber Station and Trunk modules to the BCM system. One Fiber Expansion Module is available for the BCM system. The BCM-FEM connects up to six Norstar Fiber Station or Trunk modules to the BCM system.
In new installations, where Direct Inward Dialing (DID), or tie-lines, cannot be provisioned over a T-1 or PRI, the BCM-FEM can be used to support Norstar Analog DID or Analog E&M trunk cartridges to satisfy this requirement.

BCM 16-Digital Station Module NT7B08AAAL

BCM 16-Digital Station Module. Connects up to 16 telephones and analog devices. All Station Media Bay Modules are site pluggable in the BCM unit.

32-Digital Station Module NT7B09AAAD

BCM 32+ station media bay (supports 32 sets) Connects up to 32 telephones and analog devices. All Station Media Bay Modules are site pluggable in the BCM unit.

ASM 0x8 NT5B16AAAE BCM ASM 0x8

The Analog Station Module (ASM) provides connectivity to eight analog stations. Analog support includes terminals,fax machines and modems up to a 28.8 speed.The BCM ASM 8 has two LED's on the face plate.

DTM Module NT5B04AAAD

The BCM Digital Trunk Media bay module connects a T-1 or PRI trunk to the BCM system for up to 24 digital telephone lines. A maximum of three BCM-DTM modules can be installed on the BCM system.

GATM 4 port CLID Media Bay Module NT5B44BAAA

BCM CLID 4x0 Trunk Media Bay Module provides 4 lines with caller identification to the BCM 200 or 400 (supports up to 4 Caller ID lines)

GATM 8 port CLID Media Bay Module NT5B18ABAA

BCM CLID 8x0 The BCM-CTM 8 connects up to eight analog CLID PSTN lines to the BCM system. Two auxiliary ports permit the connection of a 33.6+ Kbps modem, fax machine or single line analog telephone to line 1 or 5. When the auxiliary device is using line 1 or 5, the BCM system does not allow other telephones to use line 1 or 5. When a single line analog telephone is connected to the auxiliary port, it can be used as an emergency telephone. (supports up to 8 Caller ID lines)

4x16 Combo CTM4 and DSM16 NT5B42AAAA

BCM CLID 4x16 - Combo card provides 4 CID CO ports and 16 Digital station ports. Module works with BCM 200 and 400. (supports 4 CI lines & 16 sets)