Nortel and Norstar tech support pages by Datacom Solutions

Nortel & Norstar telephone system and voicemail Support:

Quality Norstar support @ your finger tips

Datacom Solutions telephone interconnect company serving Vancouver, BC

Telephone system sales service & support

Quick Links:
	Administration programming page (Members only)
	Norstar tech support forum
	Using your Voice Mail Box
	Norstar software compatibility charts
	Norstar hardware compatibility charts
	Accessing your mailbox while away from the office
	Changing the time on your display
	System Feature List
	System Feature List explained
	List of Feature Codes
	Download PDF of feature codes
	Set user manual
	Norstar tech support forum
	"Message for you" in your display will not go away
	T- series Telephone labeling application
	M7208 Telephone label in word format
	M7310 Telephone label in word format

"Message for you" in your display will not go away

If "Message for you" in your display will not go away (usually after listening to your voice mail messages), press Feature #65. After doing so, it will tell you which station (telephone) left a message. Pressing the Rls button will finally clear the message and return the time indicator to your display.

Resetting Administrator Password

Press "Feature" 9 8 5
Press 9
Display will prompt you to enter password:
Enter the password 73738767793
Press OK

Display will read:

RESET PASSWORD:
YES NO Choose YES
The administrator password has been reset to the default as follows:
If you have two digit intercom numbers the default password is 120000
If you have three digit intercom numbers, the default password is 1020000
If you have four digit intercom numbers, the default password is 10020000

Accessing your mailbox while away from the office

When you are away from the office, you can access Norstar Voice Mail using the dial pad of any tone dial telephone. To access your Personal Mailbox, press * * while your personal greeting plays. Enter your Personal Mailbox number and password combination and follow the voice prompts.
Note: After listening to your messages, the messages you do not delete are automatically saved

This one is for the M7208 set	This one is for the M7310 & M7324

Administration access code: Feature * * 2 3 6 4 6 which also is Feature * * A D M I N. If asked for a password enter the same 2 3 6 4 6. To get out of programming, just press the release button (RLS). Programming is easier using the M7310 set. Use the dial pad to change to the appropriate date or time when required to do so.

When you have entered into the programming mode, just press the (NEXT) button until you see "Time & Date". Then press (SHOW), then (CHANGE). If you pass it, just press (BACK). Press (NEXT) or (CHANGE) as required to change the time and date.

Example: To change the Time & Date Press (NEXT) until you see Time & Date, then (SHOW). Press (CHANGE) if you need to change the Hour, or (NEXT) to continue. Press CHANGE if you need to change the Minutes, or (NEXT) to continue. Press (CHANGE) if you need to change the Year, or (NEXT) to continue. Press (CHANGE) if you need to change the Month, or (NEXT) to continue. Press (CHANGE) if you need to change the Day, or (NEXT) to continue. Then press release (RLS) or lift and return the handset when your done.

Daylight Savings Time: Only the hour needs to be changed for daylight savings time. Just press (NEXT) until you come to the (Hour). Then change it. Press release (RLS) or lift and return the handset when your are done.

Time change access code: Feature * * 8 4 6 3 which is T I M E. Password is 2 3 6 4 6 which is A D M I N. To get out of programming, just press the release button (RLS). Programming is easier using the M7310 set. Use the dial pad to change to the appropriate date or time when required to do so.

Press CHANGE if you need to change the Hour, or NEXT to continue. Press CHANGE if you need to change the Minutes, or NEXT to continue. Press CHANGE if you need to change the Year, or NEXT to continue. Press CHANGE if you need to change the Month, or NEXT to continue. Press CHANGE if you need to change the Day, or NEXT to continue. Then press release (RLS) or lift and return the handset when your done.

Daylight Savings Time: Only the hour needs to be changed for daylight savings time. Just press (NEXT) until you come to the (Hour). Then change it. Press release (RLS) or lift and return the handset when your are done.

Feature Code Quick Reference
All the Features without the * can be programmed to a button using Feature * 3
FEATURE	* 0	BUTTON INQUIRY (VERIFY BUTTON IS PROGRAMMED AS LABELED)
FEATURE	* 1	PROGRAMMING OUTSIDE AUTODIAL ONTO A MEMORY BUTTON
FEATURE	* 2	PROGRAMMING INSIDE AUTODIAL ONTO A MEMORY BUTTON
FEATURE	* 3	PROGRAMMING A FEATURE TO A MEMORY BUTTON
FEATURE	* 4	PROGRAMMING PERSONAL SPEED DIAL
FEATURE	* 501	ENGLISH LANGUAGE
FEATURE	* 502	ALTERNATE LANGUAGE
FEATURE	* 6	RING TYPE
FEATURE	* 7	CONTRAST ADJUSTMENT (ON THE LCD DISPLAY)
FEATURE	* 80	RING VOLUME ADJUSTMENT
FEATURE	0	SPEED DIAL
FEATURE	1	SEND MESSAGE (TO CANCEL PRESS FEATURE # 1)
FEATURE	2	RING AGAIN (TO CANCEL PRESS FEATURE # 2)
FEATURE	3	CONFERENCE
FEATURE	4	CALL FORWARD TO ANOTHER EXTENSION (TO CANCEL PRESS FEATURE # 4)
FEATURE	5	LAST NUMBER REDIAL
FEATURE	60	PAGE GENERAL
FEATURE	61	PAGE TO INTERNAL PAGE ZONE
FEATURE	62	PAGE EXTERNAL
FEATURE	63	PAGE TO A PAGE ZONE AND EXTERNAL PAGE
FEATURE	64	LINE POOL (TO PROGRAM A LINE POOL TO A BUTTON)
FEATURE	65	REPLY TO MESSAGE (TO CANCEL PRESS FEATURE # 65)
FEATURE	66	VOICE CALL (HANDSFREE INTERCOM ANOTHER STATION)
FEATURE	67	SAVE NUMBER REDIAL
FEATURE	69	PRIORITY CALL
FEATURE	70	TRANSFER
FEATURE	71	LINK (FLASH)
FEATURE	72	TIMED RELEASE
FEATURE	74	CALL PARK Once call is parked hit intercom and call park code to retrieve the call.
FEATURE	75	CALL PICKUP
FEATURE	76	DIRECTED CALL PICKUP
FEATURE	77	CALL DURATION TIMER
FEATURE	79	EXCLUSIVE HOLD
FEATURE	85	DO NOT DISTURB (TO CANCEL PRESS FEATURE # 85)
FEATURE	86	BACKGROUND MUSIC (OVER YOUR TELEPHONE SPEAKER) FEATURE #86 TO CANCEL
FEATURE	87	NIGHT SERVICE (TO CANCEL PRESS FEATURE # 87)
FEATURE	88	VOICE CALL DENY (TO CANCEL PRESS FEATURE # 88)
Voice Mail Feature Codes
FEATURE	981	TO OPEN YOUR MAIL BOX (DEFAULT PASSWORD 0 0 0 0)
FEATURE	980	TO LEAVE A MESSAGE IN ANOTHER MAIL BOX
FEATURE	986	TO TRANSFER A CALL TO ANOTHER MAIL BOX
FEATURE	987	TO INTERRUPT A CALLER IN YOUR MAIL BOX (IF EQUIPPED)
Caller ID Feature Codes
FEATURE	811	CALL ID INFO (IF EQUIPPED)
FEATURE	812	VIEW CALL LOG
FEATURE	813	SAVE CALLER ID INFORMATION INTO YOUR CALL LOG
FEATURE	815	AUTOBUMPING DELETES THE OLDEST CALL WHEN LOG IS FULL

Set user Manual

Using your voice mailbox:

Downloadable pdf version

Initializing and opening your mailbox
Feature 981 or press "Open Mailbox" button
	Press 0000 (the default password)
	OK or #
	Enter your new password xxxxxx(from 4 to 8 digits long that does not start with 0)
	OK or #
	Accept new password xxxxxx
	OK or #
	At the tone: record your name in the Company Directory and your mailbox number.
	OK or # to end your recording
	Press OK or # to accept the recording.

To record your greeting
Feature 981 or press "Open Mailbox" button
	Password + OK or #
	Press Admin or 8
	Greet or 2
	Rec or 1 or Select or 2
	Prime or 1 or Alt or 2
	To record your greeting at the tone Yes or 1
	Record your greeting
	OK or # to end your recording
	Play or 1
	Retry or 2
	Press OK or # to accept the greeting

Listening to your mailbox messages
Feature 981 or press "Open Mailbox" button
	Password + OK or #
	Play or 2 (new message)
	Saved or 6 (saved messages)
	1 or < (1 time) Backup 9 sec.
	11 or << (2 times) Replay
	2 or Pause
	3 or > (1 time) Forward 9 sec.
	33 or >> (2 times) End of message
	4 Previous message
	5 or Copy (send a copy of the message)
	6 Next message
	7 Envelope (date and time of the message)
	77 Save a message
	8 or Erase (delete message currently played)
	9 or Reply (to a message)
	* Volume control (adjusts the volume)
	** Return to main menu

Leave a message
Feature 980 or press "Leave Msg" button
	Enter the mailbox number or group list OK or #
	Or press Dir or # to use the Company Directory
	At the tone: record your message
	OK or # (to end your message)
	1 or Play
	2 or Retry
	Send or # to send to the message
	3 for Delivery options
	Certified or 1
	Urgent or 2
	Private or 3
	Time or 4 (Voice mail only not the flash)

Changing your password
Feature 981 or press "Open Mailbox" button
	Enter your password and press OK or #
	Press Admin or 8
	Press Pswd or 4
	Enter your new password
	OK or #
	Accept Yes or #

Changing your name in the Company Directory
Feature 981
	Enter your password
	OK or #
	Press Admin or 8
	Press 1
	At the tone, record your name and mailbox number
	OK or #
	Accept OK or #

Transfer (to transfer calls to a mailbox)
DO NOT PRESS HOLD
Feature 986
	Enter the mailbox number (using the dial pad only) NOTE: Press DIR or # to use the Company Directory

Call forward to Norstar Voice mail
Feature 984 (to forward incoming calls to your mailbox)
To cancel, press Feature 984, CANCEL or F#4
For Flash press Feature 985 (note the flash dn)
	Press Feature 4 and enter the flash dn
	To cancel press Feature # 4 (or cancel)