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nelson888
Joined: 30 Jan 2008
Posts: 1
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 Posted: Wed Jan 30, 2008 3:12 pm Post subject: HELP!!!!!!!!!!!!!!!! |
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| I work in a small office using the Norstar system 616. Just last week, only two lines work out of the 4 lines available. There are no dial tones on lines 3 and 4. I don't know whether this has anything to do with it but the building shut off all the power the day before. Has anyone else had this problem and how do we fix this problem? Thanks. |
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shadow
Site Admin
Joined: 17 Oct 2004
Posts: 85
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| Posted: Mon Feb 11, 2008 9:00 am Post subject: |
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| Sounds like your system has a bad capacitor in the softare sleeve, when the power went out your system defaulted its programming. You can re-programm the system but it will default as soon as the power goes out. You either need to find an installer that will change out the capacitor, or think about upgrading your 616 to a CICS. |
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jhunholz1
Joined: 30 Jul 2010
Posts: 1
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| Posted: Fri Jul 30, 2010 12:46 pm Post subject: lost programming |
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| I have the same problem. System resets back to default during power outage. Does anyone know which capacitor need to be replaced? |
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